Useful Contact Numbers
Gov.uk is the best place to find government services and information.
Stafford Borough Council, and Staffordshire County Council, handle most local services and can be contacted on:
Staffordshire County Council 0300 111 8000
Stafford Borough Council 01785 619000
Benefits
Telephone the Benefits Helpline if you require help or advice regarding benefits: 01785 619478
Business Support/Finance
https://www.gov.uk/business-finance-support-finder
http://www.stokestaffsgrowthhub.co.uk/
Business Support Helpline: 0300 456 3565
GREAT.gov.uk is a new digital service available for businesses that makes it quicker, more cost effective and easier for UK business to export and find investors.
Car Parking
If you have any requests or enquiries regarding on-street parking restrictions, permits, enforcement, or zones please contact Staffordshire Highways on highways@staffordshire.gov.uk or 0300 111 8000
For off-street parking enquries, including car parks, please contact your local district or borough council.
Council Tax
Contact Stafford Borough Council for any information on Council Tax: 01785 619279
Domestic or Sexual Violence/Abuse
Staffordshire Women's Aid offers a free and confidential service providing specialist support for victims of Domestic or Sexual Violence/Abuse.
24 Hour Helpline - 0870 2700 123
Families
Staffordshire County Council’s Family Information Service can provide you with the information needed for a range of important family decisions: 0300 111 8007 then option 1.
Flooding
Call Floodline 0345 988 1188
Floodline Warnings Direct is a free service provided by the Environment Agency to warn you about flooding. Call Floodline to check your flood risk, sign up to the free flood warning system and receive advice and guidance about what to do before, during, or after a flood.
Visit www.gov.uk/floodsdestroy
There is lots of information online and there are three simple steps you can take to be better prepared for flooding:
1) Check your flood risk
Use the Environment Agency’s flood maps and enter your postcode to find out if your home or business is at risk of flooding. Or call Floodline on 0345 988 1188.
2) Sign up to Floodline Warnings Direct (FWD)
Sign up for free flood warnings online or call Floodline on 0345 988 1188.
3) Know what to do when flooding happens
This might include:
- Make a personal flood plan and know what to do: Personal Flood Plan Online
- Prepare your business for flooding Business Flood Plan Online
- Prepare a grab bag with warm clothes, blankets, mobile phone, medication, water and food supplies, a torch, and a battery or wind up radio and important personal documents.
- Make sure you know how to turn off the gas and electricity supply.
- Identify a safe place where you, your family and pets can keep away from floodwater.
- Check your insurance to see if you’re covered.
Hospitals
Stafford County Hospital can be contacted on: 01785 257731
Royal Stoke University Hospital can be contacted on: 01782 715444
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
Housing
Contact Stafford Borough Council’s Housing Group for any enquiries regarding Housing: 01785 619000. If you find yourself homeless outside of working hours, please ring 01785 619170.
Noise Complaints and Anti-Social Behaviour
For any concerns about noise contact Stafford Borough Council’s Environmental Health department: 01785 619402
Concerns about anti-social behaviour should be reported to your local community Police Officer on the non-emergency number: 101
To report any acts of vandalism to Council property, private property or street furniture then phone: 01785 619401
Pest Control
Staffordshire Borough Council and South Staffordshire District Council work in partnership on pest control matters, contact them on: 0845 505 7378
Planning Permission
For advice on planning permission contact Stafford Borough Council’s planning team: 01785 619337
Public Transport Including Buses
For any questions regarding public transport contact Staffordshire County Council on: 0300 111 8000
The below links gives access to all Stafford bus timetables and route maps:
https://bustimes.org.uk/operators/SLBS
Recycling & Refuse
For any enquiries regarding recycling and waste contact Stafford Borough Council’s Environmental Health department: 01785 619402
Trading Standards
Staffordshire residents who wish to report a crime can do so with the Trading Standards Confidential number on 01785 330356 and leave a message.
Nationwide non-local issues and services are generally handled by other bodies:
Advice Services
The Citizens Advice Bureau offer a free, confidential, impartial and independent advice service for problems with debt, benefits, employment, housing, discrimination, and many more.
Driving licenses
Contact the Driver and Vehicle Licensing Agency (DVLA) for information regarding driver’s license and vehicles.
Job Seeking and Employment Advice
For help with finding employment and applying for Job Seeker’s Allowance (JSA), contact the Jobcentre Plus.
Passports
Contact the Identity and Passport Service (IPS) for any questions regarding passports: 0300 222 0000
Student Finance England
Contact Student Finance England to apply for, and enquire about, student loans: 0300 100 0607
